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Worklite Professionals Uniforms
is a brand created by YOUSUF AL
HASHMI UNIFORM MANUFACTURING CO LLC, DUBAI
. The company was started in 1982 as Yousuf
Al Hashmi Tailoring. The main objectives
were to enter the niche market of making
and providing customized corporate and
government department clothing/uniforms.
The company was converted into a LLC
company in 1995 and in the year 2000 to
an Industrial venture. Today it has grown
into a leading corporate clothing company
in Dubai providing its products and services
to many prestigious government departments
and companies in all parts of the world.
Our specialty is to understand the exact
requirements of each customer and develop
uniforms meeting their satisfaction. We
can provide uniforms in standard international
sizes and also on a special program to
make uniforms on individual measurements.
We realized that the competitive edge
can be achieved only through providing
our customers quality products and services
and hence started looking at developing
quality management systems since 1995.
Internal systems were developed to meet
the high standards expected from an ISO
company.
In the year 2000, we have been awarded
the prestigious certification of ISO 9001-1994
by the Lloyds Register Quality Assurance
and we are proud to say that we are the
first and only company in the UAE and
Gulf to achieve this coveted distinction
in the Uniform line of business.
In 2004, we have upgraded ourselves to
the new ISO Standards ISO 9001-2000.
Recently we have been awarded the Best
Supplier Award by the Dubai Municipality
for Uniforms and Accessories.
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In our 24 plus years
in business, we've arrived at a certain
level of expertise and understanding of
our particular strengths. For this reason,
we at Worklite focus our energies on the
implementation of large, multi-location
programs in a wide variety of industries.
These industries include: |
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Government Departments |
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Industrial Establishments |
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Safety Installations |
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High Visibility and Disaster Recovery |
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Emergency Medical Services |
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Hospitality Companies |
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Medical Care Company |
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General establishments |
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Security Professional Companies |
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Promotional Casuals |
Some of our strengths in the professional
apparel industry: |
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We supply top quality uniform products |
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We offer custom uniform services |
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Our quality control
department conducts a pre-programmed quality
checking of all uniforms that leaves our
company.
Our mission is to ensure that every customer
experience with our company maximum satisfaction.
We have highly qualified and dedicated customer
service people.
Your Feedback Counts!
We will value feedback from our customers
and associates and look forward to receiving
the on-line feedback form filled to know
how we are doing on the following aspects:
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Order Accuracy |
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Order Quality |
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Order Timeliness |
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Customer Service |
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Overall Ratings |
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| Organizational
& Management Resources |
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ISO Certification:
On February 15, 2000, we became the first
ISO 9001-certified company in
the UAE in our industry. This certification
is universally considered to be the premier
quality management system in the world.
This certification requires that all of
our systems ranging from customer service
to shipping be documented and followed
on a day-to-day basis. Every nine months
an ISO auditor audits our procedures to
ensure we are in compliance. Compliance
with ISO 9001 guidelines assures that
the quality of our products and services
are the within the Quality Management
System and Procedures established for
the company.
Mission Statement and Quality Policy:
Our goal is to provide our customers with
the highest standard of product, at the
right price and within the right timescale.
Our specialty is to understand the exact
requirements of each of our valued customers
and design and manufacture uniforms to
exceed their satisfaction levels.
To demonstrate our commitment to our
customers and to continual improvement
in our services, we will implement a quality
system to meet the requirements of ISO
9001:2000.
Our employees shall receive the necessary
training and education to enable us to
achieve our goals, and we will ensure
that our quality policy is communicated
to all our staff and our customers.
We will review our policy annually to
ensure its continuing suitability.
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| Operational
Systems - Order Processing |
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Receipt
of Orders:
We receive orders by several means
- phone, fax, mail and Internet. All orders
must be confirmed by us. Local orders are
received through Local Purchase Orders and
advance payment and International Orders
are received through advance remittance.
Turn around
Time:
Non-stock items and individual measurement
items are made ready under a manufacturing
program which will be advised to our customers
upon receiving the order.
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| Standard procedure of
completion of order will comprise of:
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Receiving and confirming
the order |
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Getting approval of the fabric and
color |
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Getting approval of the design and
style |
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Final Delivery of the uniforms |
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In House
Embroidery and Screen Printing:
To improve customer turnaround
time and satisfaction, we have embroidery
and silk screen printing facility. Because
we embroider and silkscreen in house,
we're able to control the consistency
of our customization and ensure it meets
our quality audits.
This in-house capability also allows
us to ship out small uniform orders in
a timely manner. We also design and digitize
logos for our customers. These logos are
always sent out for customer approval
before an order is started.
Expediting
Process:
At the end of every week, a report is
made out by the dispatch department and
given to the Operations Director and an
update report is sent to the customer
weekly.
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Doing Things
Right The First Time
For us in Worklite, customer
satisfaction is of paramount importance.
Our corporate customer service philosophy
is founded on a proactive point of view.
We attempt to stop problems before they
start by doing things right the first
time.
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| Packaging
& Return Policy |
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Packaging:
Orders can be shipped a
few different ways. Some customers require
their orders to be individually packaged
by employee for ease of distribution. The
items are individually packed in polythene
bags along with a detailed packing list.
When the package is received
by the client, it is handed to the employee.
This method helps reduce the mix up of sizes
and cuts back on loss. There is no additional
charge for individually packing in polythene
bags.
We also bulk ship to distribution
facilities and individual locations where
required.We also have facility to make uniforms
on individual measurements. We can provide
measurement forms and also explain the method
to take correct measurements. In such cases,
the uniforms are cut and made on individual
measurements. This will be packed in individual
packets with the staff number and name clearly
written outside the bag. The charges for
making uniforms on individual measurements
will be different. Please enquire for details.
Shipment &
Payment Terms:
Unless clearly mentioned otherwise, all
our price terms are Ex-Works Dubai.
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